With the Now Platform® Zurich release, we're doubling down on our commitment to delivering a smarter, more intuitive mobile experience. This release brings forward key innovations designed to supercharge agent productivity and unlock powerful AI-driven experiences through Now Assist.
Here's are highlights coming for ServiceNow mobile in Zurich release:
- Improved error handing for uploads manager
- Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully to improve reliability and give users more control:
- Retrying failed uploads instantly—no need to start over.
- Replacing files without deleting—just swap in the new version.
- Breadcrumbs for failed uploads show exactly where things went wrong, so users can fix issues fast.
- Camera backups keep your photos safe during upload—no more lost files.
- Source tracking shows where each file came from (Camera, Gallery, etc.) for better control and troubleshooting.
We’ve redesigned input forms to make them easier to use and more intuitive:
- With Contextual guidance: Descriptive cards now provide context for each section, so users know exactly what’s needed.
- Page navigation: Users can jump between pages freely, even if some fields are incomplete. A new page menu shows progress and lets users go directly to any page.
- Intuitive number entry: Sliders make it simple to enter numeric values, with customizable ranges and defaults.
ServiceNow Lens: This will allow users to snap a photo or upload an image. Lens can analyze it, extract key text, and even compare documents side-by-side, and can even provide you resolution steps on how to fix or solve something
DocQnA: This is a new capability that will let you upload any document or FILE —like a contract, manual, or report—and get instant summaries or answers based on its content
Skill Kit integration: you can now add AI-powered summaries directly into your mobile input forms. Previously, only field service management customers could auto-summarize closure notes—but now, you can build your own skills to summarize: work notes, Comments, Incident descriptions, Change risk explanations. No need to wait for a different business unit to build and release it —you are now in control. Just plug in your custom Skill Kit summarizer and let Now Assist do the work.
Want to learn more? Watch our academy video for a thorough overview of the Zurich release. You can follow along on all of the latest updates on our Platform Academy page.
