unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted

Babu Chokka1 · ‎07-02-2020

Hi,

I have installed the ServieNow Agent on my android mobile and tried to login with the instance I'm going to configure but getting the following error message and not able to go forward.

The instance I'm trying to configure is recently upgraded from New York to Orlando.

Prompt reply is very helpful for me to move further.

Thank you..

Babu Chokka

Ivan Betev · ‎07-03-2020

Hello Babu,

I'm not quite sure that it will help (because you are on Orlando) but have you tried this:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0726382

If it won't help, please open a ticket on HI portal so that ServiceNow guys may have a deeper look.

Have a nice day! 🙂

Babu Chokka1 · ‎07-03-2020

Hi Ivan,

Yeah, I tried creating the new entry for ServiceNow Agent in Application Registries but still I am getting the same unauthorized_client error.

Thanks Ivan, as suggested I will try to reach the ServiceNow people by Hi Portal.

Regards

Babu Chokka

David Ha · ‎07-28-2020

Hi Babu,

Check out this thread to see if this helps you:
https://community.servicenow.com/community?id=community_question&sys_id=56a48c921b51c4d4fff162c4bd4b...

Best,

David