When I enter my test instance name to log in to Now Mobile, I get an unauthorized_client error

[cbester]

- I am unable to get to the login screen on my test instance

- I have been able to set up Now Mobile in our dev instance, which should be set up the same, but obviously something is different

- we have SSO set up, through Azure AD, same settings in both instances

- after I enter in my instance name, the error message displayed is 

unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted

[Alberto Consonn]

Hi,

please check the article below and try the suggested resolution:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0726382

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Alberto Consonn]

Any update on this?

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[cbester]

Thanks, I tried that, plus checking all Oauth, mfa and sso settings, still getting the error

[Ashutosh Munot1]

Hi,

Can you try to import this file to your instance in table oauth_entity.

Thanks,
Ashutosh