who is on-call empty

[cuchi]

Hi All,

I hope you are all well.

I am slowly adding on-call schedules in snow, and they look ok when checking the on-call calendar.

The problem i am facing is that when using Agent Mobile app and select "Who is on-call" screen i select a group (mine) and there is an empty screen. no data is displayed.

why?

regards,

Max

[cuchi · Accepted solution]

here is the answer:

it is empty during non-oncall times and details are displayed during on-call times.