Error on the Now Mobile application, preventing the "My Tickets" page from loading properly.

Sirisha Thota
Tera Contributor

Hi guys,

 

one of our end user have reported us an issue he encountered while using the now mobile application. He tried to navigate to the my tickets page in the now mobile application and the screen is showing is becoming empty and showing an error which looks like this "Use JsonReader.setLenient(true) to accept malformed JSON at line 1 column 107 path $".

 

we have cleared the cache of the application in his mobile and we have uninstalled and re installed the application but both of them have not resolved the issue.

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