In this article, you'll learn how to establish connection between ServiceNow and Microsoft. This is a requirement before you can enable any ServiceNow apps within Teams (Virtual Agent, Employee Center, etc.)
In future articles, we will walk-through enabling Employee Center on Teams.
Pre-Requisites
| Pre-Requisite |
Details |
| ServiceNow Instance |
Rome or above |
| Plugins |
Microsoft Integrations - Core
|
| Microsoft User/Role/Email |
User: Give the user a name that helps you remember it’s for the ServiceNow Integration. In our example, we use the following: “NOWMSFT_Integration”
Roles: Either “Global Administrator” or both “Teams Administrator” and “Application Administrator” roles
Email: The email for the user you plan the integration fo. If you're testing things out with your own Azure instance, your email should look like the following: “<user id>@<domainname>.onmicrosoft.com”.
|
| ServiceNow User/Role/Email |
User: Give the user a name that helps you remember it’s for the Microsoft Integration. In our example, we use the following: “NOWMSFT_Integration
Role: Either “admin” OR “external_app_install_admin”
Email: Use the email for the respective Microsoft User
|
Instructions for Setting up Integration:
| Step |
Preview of Step |
| Step 1: Select "Install Azure Apps" from Filter Navigator |
|
| Step 2: Click on the “Install” button next to Microsoft Teams |
|
| Step 3: Select either "Pick an Account" or “Use another account” that has been dedicated for the integration |
|
Confirm "Successfully connected to Microsoft Azure"
