Regulated Market Support: ServiceNow for Microsoft Teams

[Jeff Fox]

Question:  

Can ServiceNow Government Community Cloud (GCC) customers integrate their instances with Microsoft Teams?

Answer:  

Yes! Currently GCC customers can integrate their NOW instances with Teams (within Microsoft GCC and GCC High environments) to utilize Virtual Agent & Employee Center capabilities. The steps to integrate are located here:

• Integrate your NOW instance with Teams in Microsoft GCC
• Integrate your NOW instance with Teams in Microsoft GCC High (GCC-H)

Question:  

Can ServiceNow Government Community Cloud (GCC) customers integrate their instances with Microsoft Teams in Microsoft GCC DoD?

Answer:  

At this time, NOW instances cannot be integrated with Teams instances that exist within Microsoft GCC DoD. We are actively partnering with Microsoft on this integration.

Question:

What ServiceNow products and services integrate from NOW instances in GCC to Microsoft Teams?

 

Answer:

At this time, our Virtual Agent and Employee Center integration with Microsoft Teams has been tested. We are in the process of testing additional integrations from our ITSM and HR service delivery product suites.