Hyperlink font and text changing when accessing VA topic from MS teams

[prathvi raj mis]

Hi,

We are integrating ServiceNow Virtual agent with Microsoft teams where we have used hyperlink in text (bot response) which is working as expected in Virtual agent. But when we access this from ms teams the text changes by itself and an extra sentence with the link is added to the response. 

Please share a way to change this and make it same as in the virtual agent.

Thanks.

[Amarjeet Pal]

Hello @prathvi raj mis ,
If the hyperlink font and text is changing when accessing a ServiceNow Virtual Agent (VA) topic from Microsoft Teams, it could be due to the formatting of the hyperlink in the VA script. When creating a hyperlink in the VA script, it is important to ensure that the correct HTML syntax is used to define the hyperlink and its associated attributes.

One possible solution is to use an HTML link tag in your VA script instead of plain text. Here's an example:

```
<a href="https://www.example.com">Click here</a>
```

In this example, "https://www.example.com" is the URL you want to link to, and "Click here" is the text that will be displayed as the link.

By using an HTML link tag in your VA script, you can ensure that the hyperlink appears correctly with consistent font and text formatting across different channels such as Microsoft Teams.

Thanks,

Amarjeet Pal

[Sharuq Azarudin]

Hi @prathvi raj mis , Im facing the issue, Have you got any fix for this issue?

[Michael Patten]

Hello, 

We just upgraded from Tokyo to Utah and are now experiencing a similar issue.

After changing the URLs to markup formatting, the URLs are not working.