Hi all,We are currently in the process of implementing Major Incident Management (MIM) in ServiceNow and are looking to enable the ability for a Major Incident Manager to initiate either a conference call or a Microsoft Teams meeting directly from th...
We have a Microsoft Teams integration configured in ServiceNow. During the initial setup, our IT team configured the Teams app registration and deployed the ServiceNow manifest.We are currently facing an issue where a user receives the following erro...
Hi I am trying to set up a process that whenever a certain incident type is created, a messages is sent to a teams chat or channel. Researching this it looked quite simple, set up a webhook on the channel, paste the URL into a Flow Action and the mes...
Hi Community,I am facing a persistent issue where links (Incidents, Requests, Knowledge Articles, and Catalog Items) generated by the Virtual Agent inside Microsoft Teams are still routing users to the standard Service Portal (/sp) instead of the Emp...
What should be a straightforward integration is becoming a headache. We need to do one click bridge calls for MIM with Teams Integration. However, the permissions needed through graph api requires onlinemeetings.readwrite.allIn a large shared tenant,...
Subject: Teams chat from Collaborate showing "Invalid Access token" for one specific userHi Team,I’m facing an issue with Microsoft Teams integration through Collaborate in ServiceNow for a specific user.Issue:When the user tries to start a Teams cha...
This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
I did MS integration with servicenow using Webhook, but in the work notes, numbering is showing in grey, how do I fix this.
I have a client that currently is using the pre-published Teams integration for ServiceNow. I have scoured all the documentation about how to switch from a pre-published to a self-configured application, including this link: Best Practices for Teams...
Hi Community, The user selection popup when starting Microsoft Teams Chat shows Recommended users to start a chat with. All recommended users are valid active users, however show in red, appended with a (Not on Teams) message when in fact they are ...
This article walks you through how we streamlined ticket navigation by ensuring all the urls in now assist enabled teams lead to the Employee Service Center portal. Whether a user is accessing a ticket, clicking a link from a Now Assist response, or ...
We are using CSM. We want users to open the ServiceNow Add-in from Outlook and create a record in the “Case_di” table (which extends the Case table), with the email content set on the record. What approach can be used to implement this?
I want to be able to send the Microsoft teams channel chat to service now major incident. Our Microsoft Teams is already having tenant license with one ServiceNow instance, can I add one more instance? If yes, what is the process?
I am working on ServiceNow Virtual Agent integration with MS Teams and requirement is to hide the Show me everything button.I tried setting the system property glide.cs.disable.show_me_everything = trueShow me everything button is hidden and Promoted...