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Resolved! ServiceNow for Microsoft Teams integration - Chat Issue

Hello,   I have been following the MS Teams Integration Setup Lab Guide.pdf referenced in the Partner Essentials: ServiceNow for Microsoft 365 Use Case Demos Now Learning course using a partner demohub instance.    I was able to get the ServiceNow fo...

Dan Y25 by Tera Contributor
  • 4876 Views
  • 4 replies
  • 1 helpfuls

ServiceNow & MS Teams Integration - Issue

Hi Everyone ,  When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

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Sairam3697 by Tera Contributor
  • 172 Views
  • 1 replies
  • 0 helpfuls

Map all Business Application CI's dependencies

We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...

GChanner by Tera Guru
  • 183 Views
  • 1 replies
  • 0 helpfuls

Own Teams Bot not responding

Hello, I am currently running the Teams integration with the Self Configured Setup, not with the Enterprise Apps, because I would like to connect my DEV and test instance with another bot.Now I had created a bot in Teams with the following instructio...

Florian11 by Kilo Sage
  • 1164 Views
  • 1 replies
  • 0 helpfuls

Error: Failed to create a meeting

Hello SN experts, I have completed the full integration of major incidents into Microsoft Teams and confirmed that everything is in place, however, when I go to initiate a meeting in the workbench using teams, I get an error: "Failed to create a meet...

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Reporting on Virtual Agent Notifications in Microsoft Teams

Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...

annmin by Tera Contributor
  • 441 Views
  • 2 replies
  • 0 helpfuls

Sending ticket information to teams channel

Hello Community!Just wondering, since Webhook has already been decommissioned, has anyone in there environments used Microsoft teams spoke to simply notify a teams channel when a ticket is created? I do not have much information on this so just an op...

LePhucTanT by Giga Expert
  • 299 Views
  • 1 replies
  • 0 helpfuls
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