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Issue ServiceNow Sidebar Integration with MS Teams

Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...

PrabuV by Tera Contributor
  • 719 Views
  • 2 replies
  • 0 helpfuls

How to remove the Chat Tab

Hi All,We have a requirement to deactivate the chat tab from "Servicenow for Microsoft 365" app in MS Teams and Outlook. Please look at the attached screenshot. We want to deactivate the chat tab as do not have the scope for Virtual Agent configurati...

AnishGhosh by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls

Posting ticket details to ms teams channel

With the removal of webhook from MS teams, I am trying to understand how workflow can function as the same way as webhook did. I have tried to set up using : Post to a channel when a webhook request is received.but unsure if my rest message for outbo...

LePhucTanT by Giga Expert
  • 729 Views
  • 3 replies
  • 0 helpfuls
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