Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...
Hello,We are testing a scenario where an external application (Microsoft 365 side, Microsoft Search connector/Copilot) connects to ServiceNow Knowledge via OAuth 2.0. Reference:https://learn.microsoft.com/ja-jp/microsoftsearch/servicenow-knowledge-co...
Hello everyone! So, I'm having an issue with the Virtual Agent notifications. Users don't receive notifications about approvals or anything if they haven't interacted with the Virtual Agent before, but we expect proactive notifications to be delivere...
Hi Community , I'm trying to do the Microsoft Teams Integration and I'm currently stuck on the 'Configure Notify Connector for Microsoft Teams' section. (Configure Notify connector for Microsoft Teams) My collaborate tab on the Major Incident Workbe...
Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...
Hi All,We have a requirement to deactivate the chat tab from "Servicenow for Microsoft 365" app in MS Teams and Outlook. Please look at the attached screenshot. We want to deactivate the chat tab as do not have the scope for Virtual Agent configurati...
Hi All, We have implemented ServiceNow for Microsoft Teams (Pre-Published App) for agent experience, basically the Chat and conference call feature present in SOW. We have only a single teams tenant which is currently connected to our dev instance, a...
With the removal of webhook from MS teams, I am trying to understand how workflow can function as the same way as webhook did. I have tried to set up using : Post to a channel when a webhook request is received.but unsure if my rest message for outbo...
Hi All,I am trying to post a message in teams channel using the teams graph spoke and I have followed the steps given in this document -Set up the Microsoft Teams Graph spokeI am able to get the Oauth token that means at least the client ID and secre...
Hi All,We have activated the Servicenow for Microsoft 365 integration for our client in Dev. The Employee Center is visible and working as expected. But when we click on the Chat tab we just get a general message and nothing else works. How do we mak...
Hi All,We are currently implementing MS Teams/Outlook integration with Servicenow. Our target is the following :1) Servicenow Employee Centre must be available with all its facilities in MS Teams/Outlook2) End users should be able to create MS Teams ...
Hey, everyoneWe want to edit the messages highlighted in red. I am able to find the table where can i edit the messages in first text box. sys_cs_provider_applicationBut i can't find the messages "I can help you with your question and requests" and t...
Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...
We are trying to render portal page in servicenow using iframes in teams but we are getting blank page since the domains are different. Please help me to overcome this limitation. Regards,Jay
Implemented M365 integration with Servicenow.But the user is not receiving the notifications to their Microsoft teams virtual agent.But I am able to see that notification is triggered from provider notification logs and delivered to target user.but t...
