Hi, I am in the process of kicking off our MS Teams/Employee Center integration. Has anyone already done this integration and if so can you give me a 5-10 minute demo on some of the uses cases or capabilities? I have been viewing a few Youtube video...
Hi All, We have implemented ServiceNow for Microsoft Teams (Pre-Published App) for agent experience, basically the Chat and conference call feature present in SOW. We have only a single teams tenant which is currently connected to our dev instance, a...
Hi All, We have Microsoft Team request creation Catalog. When user requested REQ, RITM Created after approval Catalog Task should create but Workflow stopped in Create catalog Stage. Earlier it was working . Some one help me what is the issue. Thank...
Hi All, In my Instance few of the incidents Created by admin or guest and integration user. This incident Description looks like kind of reports ex: user not Active in Snow from last 1 week. This incidents doesn't have SLA Attached.I have checked SLA...
Hi Team,We have integrated Active Directory (AD) with ServiceNow and implemented custom connectors for Knowledge Articles, Catalog Items, and Ticket Status. The integration is functioning correctly in terms of retrieving content; however, the URLs be...
This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
While creating the Service Hook, I have configured:Trigger: Work item updatedWork Item Type: ProblemTag: AzureDevOpsField: Attached File CountI noticed that the webhook payload sometimes does not contain the resource.relations.added object, so my att...
Hi, I have a requirement to show the business hours and non business hours in User profiles based on country Name.Ex. We have 3 countries User Profiles1. UK 9 AM to 6 Pm (UK Time)2. Australia 8 AM to 6 PM AEST3. Japan 9 AM to 6 PMfor Business hou...
Hi, I have installed Servicenow integration hub plugin. When I am trying add the Rest message in Flow designer. Rest message action is not showing. Could you please help me on this. We are planning to push data from Servicenow to Power automate. Than...
Hi all The 'Post a message' action which sends messages to a specific MS teams channel is broken I see this error. I suspect this is because the integration works well with MS Teams 'connectors' and not with the newers MS Teams 'workflows'. When I...
Hi all,We are currently in the process of implementing Major Incident Management (MIM) in ServiceNow and are looking to enable the ability for a Major Incident Manager to initiate either a conference call or a Microsoft Teams meeting directly from th...
We have a Microsoft Teams integration configured in ServiceNow. During the initial setup, our IT team configured the Teams app registration and deployed the ServiceNow manifest.We are currently facing an issue where a user receives the following erro...
Hi I am trying to set up a process that whenever a certain incident type is created, a messages is sent to a teams chat or channel. Researching this it looked quite simple, set up a webhook on the channel, paste the URL into a Flow Action and the mes...
Hi Community,I am facing a persistent issue where links (Incidents, Requests, Knowledge Articles, and Catalog Items) generated by the Virtual Agent inside Microsoft Teams are still routing users to the standard Service Portal (/sp) instead of the Emp...