We have ITSM Pro + and currently use the legacy Service Portal however we plan on migrating to Employee Center soon. We are looking into integrating Microsoft teams and from my research it seems EC is best suited for this type of integration. I know ...
Hello Team,I have a requirement where, once a case is resolved, a survey should be automatically sent to the end user via a chatbot (specifically, the MoveWorks tool). The survey presents three options within the Teams chatbot: "Satisfied," "Not Sati...
This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...
I want to integrate Microsoft Teams chat with ServiceNow. The requirement is: When a user initiates a Microsoft Teams chat, I want to capture all the chat messages and store them in a Worknote I know this is possible via the Microsoft 365 – ITSM a...
Hello, I have been following the MS Teams Integration Setup Lab Guide.pdf referenced in the Partner Essentials: ServiceNow for Microsoft 365 Use Case Demos Now Learning course using a partner demohub instance. I was able to get the ServiceNow fo...
What determines the character validity in a Teams chat title when starting a chat? Is this on the Teams end or in ServiceNow?
I am working on a ServiceNow and Microsoft Teams integration PoC and at first, everything worked fine. At some point I could not start a teams chat from the incident form in ServiceNow anymore and I get an error message saying "You do not have a vali...
Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...
We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...
Hello Everyone, I am trying to add tab for custom 'csm' portal and virtual agent chat(chat is interactive). into the teams throught manifest file, for that i have configured below properties,here is the link that I followed, https://www.servicenow.co...
Hello, I am currently running the Teams integration with the Self Configured Setup, not with the Enterprise Apps, because I would like to connect my DEV and test instance with another bot.Now I had created a bot in Teams with the following instructio...
Hi All, We have implemented ServiceNow for Microsoft Teams (Pre-Published App) for agent experience, basically the Chat and conference call feature present in SOW. We have only a single teams tenant which is currently connected to our dev instance, a...
Hi everyone,I’ve installed the IT Service Management for Microsoft 365 plugin (App ID: sn_now_teams_it) and completed the integration between Teams and the Virtual Agent. The Virtual Agent features are working fine in teams, and the manifest setup wa...
Hello SN experts, I have completed the full integration of major incidents into Microsoft Teams and confirmed that everything is in place, however, when I go to initiate a meeting in the workbench using teams, I get an error: "Failed to create a meet...
Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...
