Hi all, I have activated the Teams/Sidebar integration, and I am able to create a discussion from ServiceNow and get a response back to ServiceNow from Teams as long as there are only internal users in the discussion. I have created a case with Servi...
Hi everyone,I'm hoping someone has come across this before.We have deployed the ServiceNow Outlook Add-in and are testing it in Classic Outlook for Windows. The add-in works correctly in Outlook Web, however in Classic Outlook it opens an Edge browse...
Virtual Agent in Microsoft Teams fails with "Mutual authentication failed – Failed to find any sys_user matching the end-user certificate" when processing inbound Teams messages.Steps to ReproduceLog in to Microsoft Teams using a Teams user who is co...
Hi Team, Please help to resolve the access issue of "Employee Portal". Getting error while clicking on "Employee Portal" option. Able to open the Employee Portal when select the option "Go to website" but portal page is not visible in Teams window.
Is it possible to create teams meetings from servicenow upon clicking of a button. If so what all plugins are required and what is the process?
Hi, I am in the process of kicking off our MS Teams/Employee Center integration. Has anyone already done this integration and if so can you give me a 5-10 minute demo on some of the uses cases or capabilities? I have been viewing a few Youtube video...
Hi All, We have implemented ServiceNow for Microsoft Teams (Pre-Published App) for agent experience, basically the Chat and conference call feature present in SOW. We have only a single teams tenant which is currently connected to our dev instance, a...
Hi All, We have Microsoft Team request creation Catalog. When user requested REQ, RITM Created after approval Catalog Task should create but Workflow stopped in Create catalog Stage. Earlier it was working . Some one help me what is the issue. Thank...
Hi All, In my Instance few of the incidents Created by admin or guest and integration user. This incident Description looks like kind of reports ex: user not Active in Snow from last 1 week. This incidents doesn't have SLA Attached.I have checked SLA...
Hi Team,We have integrated Active Directory (AD) with ServiceNow and implemented custom connectors for Knowledge Articles, Catalog Items, and Ticket Status. The integration is functioning correctly in terms of retrieving content; however, the URLs be...
This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
While creating the Service Hook, I have configured:Trigger: Work item updatedWork Item Type: ProblemTag: AzureDevOpsField: Attached File CountI noticed that the webhook payload sometimes does not contain the resource.relations.added object, so my att...
Hi, I have a requirement to show the business hours and non business hours in User profiles based on country Name.Ex. We have 3 countries User Profiles1. UK 9 AM to 6 Pm (UK Time)2. Australia 8 AM to 6 PM AEST3. Japan 9 AM to 6 PMfor Business hou...
Hi, I have installed Servicenow integration hub plugin. When I am trying add the Rest message in Flow designer. Rest message action is not showing. Could you please help me on this. We are planning to push data from Servicenow to Power automate. Than...
Hi all The 'Post a message' action which sends messages to a specific MS teams channel is broken I see this error. I suspect this is because the integration works well with MS Teams 'connectors' and not with the newers MS Teams 'workflows'. When I...
