Hello everyone! So, I'm having an issue with the Virtual Agent notifications. Users don't receive notifications about approvals or anything if they haven't interacted with the Virtual Agent before, but we expect proactive notifications to be delivere...
Hi Community , I'm trying to do the Microsoft Teams Integration and I'm currently stuck on the 'Configure Notify Connector for Microsoft Teams' section. (Configure Notify connector for Microsoft Teams) My collaborate tab on the Major Incident Workbe...
Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...
Hi All,We have a requirement to deactivate the chat tab from "Servicenow for Microsoft 365" app in MS Teams and Outlook. Please look at the attached screenshot. We want to deactivate the chat tab as do not have the scope for Virtual Agent configurati...
With the removal of webhook from MS teams, I am trying to understand how workflow can function as the same way as webhook did. I have tried to set up using : Post to a channel when a webhook request is received.but unsure if my rest message for outbo...
Hi All,We have activated the Servicenow for Microsoft 365 integration for our client in Dev. The Employee Center is visible and working as expected. But when we click on the Chat tab we just get a general message and nothing else works. How do we mak...
Hi All,We are currently implementing MS Teams/Outlook integration with Servicenow. Our target is the following :1) Servicenow Employee Centre must be available with all its facilities in MS Teams/Outlook2) End users should be able to create MS Teams ...
Hey, everyoneWe want to edit the messages highlighted in red. I am able to find the table where can i edit the messages in first text box. sys_cs_provider_applicationBut i can't find the messages "I can help you with your question and requests" and t...
Implemented M365 integration with Servicenow.But the user is not receiving the notifications to their Microsoft teams virtual agent.But I am able to see that notification is triggered from provider notification logs and delivered to target user.but t...
We have integrated SN and Teams where once the flow is triggered, it posts a msg in teams chat with a link to SN. When link belongs to classic view, it opens just fine from Teams. However, when the link belongs to SOW or ESC, it either opens in class...
PDI環境でTeams連携を試したいのですが、Teams連携のプラグインが見つかりません。本環境では入れることができないのか、教えていただけませんでしょうか。
getting "unknown user" in teams channel notification after integration with servicenowAny one suggest the configuration steps, in such a way we need incident caller in place of "unknown user".
Hi Team , Can we send an message on team app to a particular user when an Interaction record is created ? I dont want to use Virtual agent because we haven't implemented it . Thanks in Advance Sushant
Does anyone know how to change the text Microsoft Teams pulls in as part of the URL Preview service? We are seeing that Microsoft Teams is now including text from "servicenow.com" whenever we paste in a link to "ourinstance.service-now.com" as par...
I have a client that is on ServiceNow Yokohama Patch 2. From the Major Incident Workbench, I have a collaborate option of "Conference" that is set up to default to Microsoft Teams Meeting. This triggers the MS Teams bot to start a Microsoft Teams Mee...