Hi,I'm looking for clarification on the integration between ServiceNow ITSM and Microsoft Teams.From what I understand, there are two main options:ITSM for Microsoft 365Conversational Integration with Microsoft TeamsAnd my current understanding is:Co...
I have a bit of a weird question. I'm being tasked with integrating Microsoft Teams into our ServiceNow instance. We want to allow our users to open new incidents, check on active incidents, and access the Employee Center all directly via Teams. I've...
When an attachment is added to a Microsoft Teams chat initiated within a ServiceNow incident record (using the "Start Microsoft Teams Chat" window, are the attachment automatically be uploaded to the incident record?I am aware that the attachments fr...
I want to send the link of a created Teams meeting Conference call in an email. There is a email script that is 'add_teams_audio_confernece_info' but it is blank when I trty to send from the Major Incident Workspace. Please assist
Hello, We created a custom channel and want to have actionable notifications in Teams sent to our custom channel. I see that these notifications are triggered by business rules and built as adaptive cards through the script include "MSTeamsApprovalN...
Hello Team, I have a issue with one of our client Azure User Provisioning, when selected as "Automatic" provisiong.It is asking for Tenant URL and Secret Token I have installed SCIM plugin and modified the SCIM API Application Regitry and generated a...
Hi there, I have extended the Task table into a custom table and created a new "Start Teams Chat" UI Action button to appear on it. When it is used, the window appears, lets me add users and launches the chat. However, while the work_notes field is a...
In Platform Analytics, I have a dashboard where the user can pick a project (filter pill), then the appropriate reports update based on that filter. Which is working as expected. I am pulling from the pm_Project table for all the visualizations. We h...
We have enabled integration with MS teams and when we had this initially set up, we were able to point this to our service portal.With the Yokohama upgrade, the integration has been set back to the Integration page and we do not know how to set it ba...
Hi All,Requirement.How can we integrate Azur Microsoft ARG with servicenow?.What data we can populate through ARG? Thanks
Hi, I have set up a test Servicenow teams integration with our virtual agent. All is Ok with the connection, we are getting responses from the bot in Teams apart from the issue in the subject line. This is a problem as lots of our VA topics are rende...
Hi, guys!I'm trying to execute the popup on ms teams to request a catalog item, but it doesn't working. It's opening a new tab on browser.All the configurations is actived to this functionalityThe property sn_va_teams.view_non_video_msft_task_module ...
Hi,I am working on a virtual agent and using OOB Contextual search to find knowledge. The search results come from the article body and other places. Can we restrict the search query to short descriptions and metadata fields in the knowledge Article?...
Hello ServiceNow Gurus, Hope everyone is doing well. I am looking into the capabilities of Notify Connector for MS Teams in ServiceNow. Looking to see if there's a video demo on how to configure this app or detailed configuration article from start ...
Is it possible to add a dynamic hyperlink to the Incident/task, in the opening message of a Teams chat?Right now the default is; This chat log may be saved to better serve you in the future.We'd like it to have a clickable link to the task for both t...
