We are a new-ish customer using ServiceNow, haven't worked on the platform before and mainly use it for the GRC module at the moment.
We want to stay as OOTB as possible to prevent skipped records, what would be the best way to make updates to default values?
For example, Number of days to respond (when creating a new policy) is set to 14 by default, if we want to increase/decrease this should we edit the dictionary item default value/create a UI action/Client script?
I would really appreciate any feedback on how you manage these changes and if possible links to any courses we can do to get a better understanding of the platform and how to manage changes.
I've completed the CSA learning path earlier this year but with no prior experience in the platform and very few use cases I'm not very confident about doing things by myself.
Thanks in advance!
