I have 3+ years of experience in ITSM and Integrations, and I recently started learning ServiceNow GRC. I have a good understanding of Policy & Compliance, Risk Management, and Audit Management. However, I find the advanced parts of Risk and Audit a ...
Hello Community! My question is rooted in a use case which we implement in Policy & Compliance Management. I'll try to explain as best as I can in a fictional use case. Use CasePolicy: Reports are not allowed to contain personal data. (Reports are b...
We are a new-ish customer using ServiceNow, haven't worked on the platform before and mainly use it for the GRC module at the moment. We want to stay as OOTB as possible to prevent skipped records, what would be the best way to make updates to defaul...
Hello, When I am trying to configuring the BCP record of scope related list - FMI asset type default list layout for workspace view in native UI. It is not replicating to the workspace.I tried with following ways:-Tried UX list - UX list is not there...
Hi, We have a requirement to add a new card under the Scope section on the Smart Assessment form while taking the assessment in the Operational Resilience Workspace.We reviewed the existing Contextual Sidebar, but didn’t find any configuration relate...
Hi All,Has anyone used 'GRC: Approver Configurator' app functionality on 'Policy Exception' table for dynamic approvals configuration.Our customer has some conditional dynamic approval scenarios based on different scenarios at different levels, pleas...
Hi All, I have the Policy Exception request set to 365 days in for a Policy. I'd like to limit the extensions to six months for High or Critical Risk Rating Exceptions. Does anyone have any recommendations on how to accomplish this? I have reviewed...
Hello,What are the recommended features in Compliance workspace to perform sampling when executing controls ?For example instead of performing the control on the full scope it will be done only on a sample based on some criteria.Thank you
Can approvals be triggered from the smart assessment engine? If so, how can I configure them? Thanks
I have heatmap, where i can use two colors to define them which is available in out - of - box configurationbut i need to define multiple colours to define heatmap.this is the heatmap which is was createdbut i want to replicate in this way can anyon...
Hi Community,I’m working on IRM GRC and have a question regarding Smart Assessments in the Compliance/Audit workspace.Currently, my Smart Assessment is triggering as expected, and the assessor can view and respond to the assessment from the list view...
Hello everyone, I'm trying to find what rule, flow or script is responsible for change the control status to compliance/nom-compliance. In the moment i'm using smart assessment as control attestation. I alredy look in Business Rules, flows and scrip...
Hi All, In the Regulatory Alert table, there is a related list called Impacted Area. This table is not an M2M (many-to-many) relationship table. Also, when I check the Relationship table, there is no explicit relationship defined for this related lis...
In the compliance Workspace, for one user, the field 'indicator' value is showing empty in List view whereas in Form view the value is being displayed. And through backend in list view the value is being displayed.Only in Workspace this issue is. Ple...
Hi everyone, We’re facing an issue in our production environment where system-triggered emails are being sent without a subject. Here’s the context: We have a UI Action that triggers an event for a reminder notification. The email subject is set dyna...
