Email body not populating on the incident description

[PrasadK43791691]

Hello Team,

I have implemented a inbound email action to create an incident. However all the fields are populating as expected according to the mapping in action script. I have mapped email body to description of the target record but it is not populating. I have used the script as below:

current.description = email.body;

Could you please suggest if we have any other approach to map correctly?

Thank you!

[PrasadK43791691]

Hi  @Ankur Bawiskar ,

As   @yashkamde suggested, I have tried adding the logs to find out what type of body is populating. In my instance body is populating as body_html 

current.description = email.body_html;

I have used above line in my script and it worked.

[yashkamde]

@PrasadK43791691  Glad to know your issue is resolved !

[Aditya_hublikar]

Hello @PrasadK43791691 ,

First simply log email body (email.body_text) , check body context .

[Ankur Bawiskar]

@PrasadK43791691 

it should work fine

Did you try adding email body in work notes etc?

current.comments = email.body_html;

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @PrasadK43791691 

code should be 

current.description = email.body_text;