How to suppress notification during bulk upload

[Sriram28]

Hello Team,

While uploading or bulk ingestion of incident records.

How we can suppress any notifications to users and assignment groups.

Please suggest.

Thanks in advance.

[Danish Bhairag2]

Hi @Sriram28 ,

It usually depends on the approach of how the records are being uploaded/inserted.

1. If its via transform map then you can uncheck the run business rule check box & then load the data.
2. If its via script then u can add setWorkflow(false) before ur gr.insert to stop the BRs from executing
3. Turn OFF the BR's which are being triggered at the time of Upload/insert, then reactivate it. (Not the recommended way)

Please test this once in lower environment before doing it in Production.

Thanks,

Danish

[Tanushree Maiti]

Hi @Sriram28 

If you are using a server-side script or REST API to insert records, you can bypass the notification engine entirely by preventing business rules from running.

• Use setWorkflow(false) immediately before the insert() or update() command.

Sample :

var grInc = new GlideRecord('incident');

grInc.initialize();

grInc.short_description = "Bulk Uploaded Incident";

grInc.assignment_group = "<sys_id_of_group>";

grInc.setWorkflow(false); // Suppresses Business Rules & Notifications

grInc.insert();