Hi everyone,
We’re facing an issue in our production environment where system-triggered emails are being sent without a subject.
Here’s the context:
We have a UI Action that triggers an event for a reminder notification.
The email subject is set dynamically using an email script (email.setSubject()), and this works as expected in Dev.
However, in Production, for one particular record, the system triggered seven emails (one per selected approver) — all without a subject.
When I reproduced the scenario in Dev, the subject line correctly started with “Reminder:”, followed by the policy name.
But in Production, the emails were triggered without even the “Reminder:” prefix, and the policy name was empty.
Has anyone encountered this issue before? Could someone please suggest what could cause the subject line to be blank, even when the email script is setting it dynamically?
Thanks in advance!
