How to become a "GRC athlete" - Advice from your coach.

[Eric Feron]

For GRC practitioners who just got started or are about to get started with ServiceNow's applications.

20 minutes of practical, no-nonsense advice from Ben Forrest, Principal Technical Trainer who has helped countless people get set-up for success.

Ben will be your GRC coach for this session.

A great list of tips and tricks to help you make the best of the applications, get value quickly and be successful.

Do NOT miss this one and welcome to your 2020 GRC resolutions!

Video contents
---------------------------

00:01 Introductions.

01:17 Refreshers: tutorial series and learning resources.

02:36 ServiceNow uses ServiceNow too and started small.

03:10 Guiding principles: start small, really.

03:48 Get your gear together: set up your workspace etc.

04:32 Time to get moving, day 1 of work. A subset of one use case to practice first.

06:00 Get better, now is the time for performance.

06:42 Become very effective.

07:45 Demo, in the product, here is how Ben does it.

Slides in PDF format are below.

[Eric Feron]

Here is the current list of "get started" tutorials for new customers:

For Policy, Compliance and Risk:

• Prepare to implement Policy, Compliance and Risk
• Implement Policy, Compliance and Risk
• Find the right partner for your implementation
• What training is right for you?
• Profiles (Entities) for Governance, Risk and Compliance: why you need them and how to set them up.
• UCF - Why and how.
• Entities (fka Profiles) in a few words: All places, people and things that...
• Controls: Attestations, Indicators and Control Tests.
• IT compliance.
• Become a GRC athlete.
• GRC implementation checklist.

For Vendor Risk Management:

• Get started with Vendor Risk Management - Product demo.
• Find the right partner for your implementation
• What training is right for you?
• Solve IT Vendor Risk.
• The Vendor Portal in 5 minutes: What it does, how to use it.

[Dan Bertuleit]

Hello,  This is a very good video, especially dragging and dropping new favorites.  I am piloting Orlando and the drag and drop shown in the video does not work, although I can click the 3 bar List Controls and Create Favorite.  Could you please add a comment about how to enable drag and drop favorite creation and also how to open (for a favorite) its attributes (Color choices window).  Thank you!  

[amurana2]

Hi, Eric, "GRC Implementation check list" points to "Become a GRC athlete."  Can you provide us the appropriate link?  Thank you. 

[Eric Feron]

Hello Amurana,

This very page is what you are looking for. 🙂

https://community.servicenow.com/community?id=community_article&sys_id=a7baadb11b364c98d01143f6fe4bcb4d

All "get started" tutorials are here:

https://community.servicenow.com/community?id=community_forum&sys_id=c1ee25e6db0f730c0be6a345ca96195b

[Pranav Bhagat]

Thanks @Eric Feron  for sharing 🙂

[Praful]

Hi @Eric Feron : This is nice video, I have one question regarding last video :"GRC Implementation Checklist", when I open this video this direct me to "Become a GRC Athlete" video, Can you please share GRC Implementation Checklist video.

Thanks

Praful

[Eric Feron]

Here it is:

GRC Implementation Checklist

(also corrected the link above, thank you for the heads up)

[Jono Slade]

@Eric Feron

This video is super helpful. I would like to implement the flows highlighted in it. Did the notes on how Ben setup those flow ever get posted? 

[mikecook]

Links no longer work.  Suspect due to the update of the Community site.  Cannot find much of the previous material, e.g., "What's New" presentations, which still has value.  Hope it can get restored / re-linked.  Thx

[Lisa Latour]

@mikecook  hello - the links above seem to be working for me - can you provide the one(s) you are not seeing?

[praful099]

@Eric @bren forest, Thanks for detail presentation, As ServiceNow came with lots of changes starting 2020 to 2025, do you have plan to come with new series of "GRC Athletic" this is amazing program, as our toolkit has improve (example workspace, AI, Monitoring.) expecting more training on this in this GRC athletic series 

Thanks

Praful