Custom Case action status in a CSM case

[Awantika verma]

Hi All,

I got a requirement in my project where customer wants a custom action status block by vendor and it will be shown when the case is in awaiting info and pending with vendor. Please help me in getting solution

[Awantika verma]

Hope this clears my question

[Rajesh Mushke]

Then use the dependent field OOB feature. This will be enough for your requirement.

Refer the docs for more details: 

Make a field dependent 

Dependent Fields 

[Runjay Patel]

Hi @Awantika verma ,

you can configure like below.

1. Create one choice value for state called “Pending with Customer” .

2. Create onload client script. and use below logic

if(g_form.getValue('status')=='Awaiting Info') //Awaiting Info use internal value for this
g_form.addOptions('state','Pending with Customer','Pending with Customer');
else
g_form.removeOption('state','Pending with Customer');

3. Create one before Business rule and set the status ="Blocked by vendor" if state is “Pending with Customer” .

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[Runjay Patel]

Hi @Awantika verma ,

What do you mean by "custom action status block by vendor"? you need field to be shown when case the case is in awaiting info and pending with vendor?