Need to edit PIR report in SOW

[kun1]

Hi Team,

We have a report Post incident review report in SOW and same report in native view but layout and field is different

We need Configure the SOW report to be same as the native UI report.

How can we edit the PIR Report in SOW ?

[kun1]

Cant we edit this report and make it similar as Native UI ?

[Rajesh Mushke]

As I said earlier, both are having different ways of usage and You need to do the losts of changes in UI page to make it similar to OOB PIR.

If possible avoid customizing the OOB PIR Report.

Refer the below article which will help you to customize PIR:

Customize Post Incident Review Report Major Incident Management 

[Rajesh Mushke]

Hi @kun1,

I hope your query is answered, please accept the solution so that it will be helpful for the other community users in future. 

[kumar2sdes]

Post Incident Review Report in the ServiceNow Workspace (SOW) with the layout and fields of the report in the Native UI

1. Identify the PIR Report in SOW
   1. Locate the PIR Report
   2. Access the Workspace Configuration
   3. Search for the PIR Report Configuration
2. Edit the PIR Report Configuration
   1. Open the Report in Edit Mode> Modify Fields> update the filters>Align the layout
3. Update Related UI Elements (If Necessary)
   1. Widgets or Cards>Page Configuration
4. Save and PublishWorkspace Changes
   1. If your workspace uses version-controlled publishing, ensure the changes are published to make them live.
5. If the report is not visible or incorrect:
   1. Check the data source and ensure it matches the correct table or query.
   2. Verify that the filters and conditions are applied properly.
6. If the layout isn’t as expected:
   1. Double-check the field order in the configuration.
   2. Ensure any widgets or views are properly updated.

By following above steps, you can successfully edit the PIR report in the ServiceNow Workspace to meet your requirements.