Restrict the other group members to assign tickets (both requests and incidents ) to specific group

[Snehal]

Hi Team,

I have requirement  to restrict the other group members to assign tickets (both sc tasks and incidents ) to specific group called "Capacity Mgmt "only group members of "Capacity Mgmt" will be able to assign tickets to "Capacity Mgmt".

Basically i have tried reference qual on assignment group field of incident table but on assignment group field of sc_task table there is already one reference qualifier set so i am not able to add one more condition . so anyone could suggest some solution or best solution to achieve this requirement .

Thank in advance!!

[Runjay Patel]

Hi @Snehal  ,

you can create write level field acl on assigned to field.

add condition that if logged in user part of selected assignment group then allow you else make that field read only.

[Snehal]

Can't we hide the group to other group members ??

[Runjay Patel]

Hi @Snehal  ,

your requirement is to not allow other user to assign ticket if they are not part of assignment group, on this case why you wanna make group hidden.

any way if you want to make field hidden then you can do the following.

1. Create display business rule and set the scratchpad variable true or false if logged in user part of selected group.

in client script , read the scratchpad value and hide and show the field

[Snehal]

I mean i dont want hide the assignment_group field i just want to hide the particular group to other group member