We have created a custom field on company table named "notification required"(check box). company field dependent on caller .If check box if false then abort any notification (restrict record to create in email table) from incident and if check box is true then fire notification?
Write a before insert & update business rule with condition as "caller_id" is populated, then if false - abort the action within BR if true - follow notification process - trigger an event, send the notification on.
