Change Management - Approval Framework/Policies

[Jill Jackson-Jo]

Good Day SNUG Community!  

My name is Jill , new to the SNUG community, I work for J&J Technology Services, ITSM Change Management. Working on transitioning from a custom approval framework to servicenow baseline approval process including approval policies.  We'd be open to speak with a peer to learn how you have your change approval workflow set up and criteria you use to determine required change approvals.  

TIA!

[Laura_Diggs · Accepted solution]

Hi @Jill Jackson-Jo, I'd love to connect and discuss some of the change approval workflows that I've encountered in my past 10 years or so of working in ServiceNow. I'll send you a message via LinkedIn with my contact info.

[jonb1010]

Hello! 

Like Jill, I would be interested in seeing some pointers on how you have leveraged the approval framework and policies within change management. I can also try to connect via Linked in with this group, if you do not mind.

[Jill Jackson-Jo]

Thank you Scott, can you send me an email with your contact info: jjacks26@its.jnj.com , I can coordinate a session. Appreciate your help!

[cgreening]

I would like to connect with all of you re: your change management process and approvals.  I am not a developer but manage our IT process. 

[stephanieedelma]

Hi Jill,

I'll connect with you on LinkedIn. Would be interested in learning a little more about this, discussing this further, and can answer any questions.

Thank you~

Stephanie

[LenKam]

Hi Jill - I'm with a ServiceNow elite partner.  We'd be happy to share our experiences in working with other similar clients.