Can a problem be created from a work order task?

KKrabbenhoft
Tera Guru

Hi All, 

My team has been tasked with creating a problem from the facility's sm_order table and extends to the wm_order table for task type called Work Order. 

Has anyone figured out how to do this?

The resources I have tried so far are 1. problem management overview  

1 ACCEPTED SOLUTION
2 REPLIES 2

Alp Utku
Mega Sage

You can create business rule accordingly. Please check below post

 

https://www.servicenow.com/community/itsm-forum/created-a-problem-ticket-automatically-using-after-b... 

KKrabbenhoft
Tera Guru

@Alp Utku thank you for this information.