Triggering issues from smart assessments

[EdanR]

Hello Team,

How is it recommended to trigger issue (sn_grc_profile) records from the smart assessment engine. There are no OOTB automations which allow for issues to be created. Do I have to create a custom automation? 

[MC30]

Hi @EdanR ,

ServiceNow’s Smart Assessment Engine (GRC/IRM Assessments) does not create records (Issues) out-of-the-box. It focuses on scoring and evidence collection via the Assessment Engine, and relies on follow-up automation for action management like issue creation.

You need to create custom automation to generate issues based on assessment results.

1. Create a Flow Designer Flow

You can build a flow on the assessment_instance or questionnaire table.

2. Use Business Rule (Script-based control)

For deeper logic (e.g., analyze failed questions, match controls), use a Business Rule on the assessment_instance

If my response helped please mark it correct or Helpful.

Regards,

Madhuri

[EdanR]

So you are saying that customers are unable to create these actions? I want to create a custom smart assessment action to add to this list. That way the end user can apply this automation directly to the assessment template. @servicenowsupport this is a must! Please indicate where actions can be added.

[EdanR]

these actions are "subflows" you need to create new sub flows with the category "privacy category" to add new action types

[connect2divya]

Hi SN Team,

I am following up on the current functionality issue generation  rule on Smart Assessment which is not supported, Do we have any road map? Also, why issue can not be craeted by Third party from portal?

Need more insights on these current issues on Smart Assesment model?

Thanks,

Divya Saxena