Triggering issues from smart assessments

[EdanR]

Hello Team,

How is it recommended to trigger issue (sn_grc_profile) records from the smart assessment engine. There are no OOTB automations which allow for issues to be created. Do I have to create a custom automation? 

[MC30]

Hi @EdanR ,

ServiceNow’s Smart Assessment Engine (GRC/IRM Assessments) does not create records (Issues) out-of-the-box. It focuses on scoring and evidence collection via the Assessment Engine, and relies on follow-up automation for action management like issue creation.

You need to create custom automation to generate issues based on assessment results.

1. Create a Flow Designer Flow

You can build a flow on the assessment_instance or questionnaire table.

2. Use Business Rule (Script-based control)

For deeper logic (e.g., analyze failed questions, match controls), use a Business Rule on the assessment_instance

If my response helped please mark it correct or Helpful.

Regards,

Madhuri

[EdanR]

So you are saying that customers are unable to create these actions? I want to create a custom smart assessment action to add to this list. That way the end user can apply this automation directly to the assessment template. @servicenowsupport this is a must! Please indicate where actions can be added.

[EdanR]

these actions are "subflows" you need to create new sub flows with the category "privacy category" to add new action types