Vendor accouts and associations with vendor companies.

Tim57
Tera Contributor

We have a new business need to have vendor contact accounts set up to match up with vendor company records. As of right now our plan to accomplish this is to create user accounts using a catalog item and flow. These newly created accounts will be inactive, have a vendor contact flag, and will not have a userID or roles associated with them. We have some concerns of approaching it this way(cluttering up our sys_user table and possibly spill over into processes for real inactive team members etc) but it's the best solution we've come up with so far. Is there a best practice to accomplish this task? I've seen some suggestions in the community on utilizing the snc_external role but that still involves us creating user accounts on the sys_user table.

1 ACCEPTED SOLUTION

Jan Spurlin
ServiceNow Employee
ServiceNow Employee

Have you considered using the vendor contact table?

JanSpurlin_0-1716209579707.png

 

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2 REPLIES 2

Jan Spurlin
ServiceNow Employee
ServiceNow Employee

Have you considered using the vendor contact table?

JanSpurlin_0-1716209579707.png

 

We have not and we do not have the required plugins to have access to those tables. I'll dig further into this route. Thanks!