Were to add SLA in Workflow

Community Alums
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shashivardhanr_0-1712836362777.png

HI Everyone can someone help me with were exactly i need to SLA in workflow in which stage above attached screen shot Thanks in Advance

2 REPLIES 2

Mark Manders
Mega Patron

What do you mean, put SLA in workflow? This looks like a Request workflow, so you can just create SLA definitions with conditions to start on certain stages of the Request/Requested Item/Catalog Task. SLA is not triggered from the workflow of a record.


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Mark

AndersBGS
Tera Patron
Tera Patron

Hi @Community Alums ,

 

You don't set an SLA in a workflow but in the SLA definitions where you defined the conditions for when SLA should run. 

 

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best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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