Predictive Problem Management anyone?

[ant7]

Hello All,

Has anyone done any work with building a Predictive Problem Management Process in the ServiceNOW dashboard?

Purpose:

•To provide a and step-by-step framework for identifying, managing and reducing high impact failures within the environment

Outcomes:

•To provide a prioritised list of actual or potential failures within infrastructure

•To capture action plans linkage to Problem Management actions

•To capture management signoff on CSI to remediate high impacting items

Focused on identifying potential infrastructure failures that may cause not only large volumes of lower grade incidents but also more severe severity 1's or 2's.   Goal to identify higher risk items and have action plans to address lower or remove risk.

[ChrisPope · Accepted solution]

Hi Anthony, great questions and thought. This is an area we are actively working on as part our release plans. If its something you want to contribute to or be involved in let us know, happy to loop you into the conversations we are having with other customers and engineering.

Thanks,

Chris

[ant7]

Hi Chris,

Yes, I would love to be involved in the conversation as this is of great interest to me and my clients. Let me know what I need to do to loop in.

Look forward to hearing from you!

Sincerely,

Anthony Nuccetelli