Hello,
Background: Upgraded instance to San Diego and ended up having "Unknown User" profile for all our backend users.
Step 1:
Before you do these changes below, make sure that you are in the old UI again just in case:
Navigate to sys_properties and set below sys_properties to false.
A. glide.ui.polaris.dark_themes_enabled
B. glide.ui.polaris.experience
Step 2:
Update the latest version of below plugins:
A. sn_decision_design
B. sn_decision_table
Step 3;
Navigate back to sys_properties and set below sys_properties to true.
A. glide.ui.polaris.dark_themes_enabled
B. glide.ui.polaris.experience
Step 4:
Check the logged in user profile in the backend, you will now be able to see the actual user fullname.
Done.
Created the article so that you can find a solution for it.
Solution I found was from
