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Record Page Configuration
Table of Contents
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Overview
Prerequisites
Before starting this tutorial, ensure you've completed the necessary prerequisites to follow along smoothly. Here are some key articles you might need to reference:
- How to make a workspace from scratch: In this article, we created the Customer Support Workspace.
Troubleshooting
If at any point something isn't working, try clearing the UI Builder cache.
Within your page variant editor in UI builder, click the hamburger menu icon at the top-left, go to Developer > Clear UI Builder Cache. You can also try clearing your local browser cache.
Step 1. Open UI Builder
1. In your ServiceNow instance, use the Unified Navigator to go to Now Experience Framework > UI Builder.
2. When UI Builder opens, you should see the UI Builder "Home” screen.
3. Select Experiences Tab at the top of the screen.
Step 2. Creating a Page
1. In the Experience Editor, find Pages and variants.
2. Click the + icon next to it.
Incident
.
Quick Tip
Remember to SAVE your record.
Step 3. Add a Custom Tab
Step 4. Configure the List Component
Incident
. Step 5. Configure Navigation for Record Selection
Step 6. Testing & Previewing
Troubleshooting
If at any point something isn't working, try clearing the UI Builder cache.
Within your page variant editor in UI builder, click the hamburger menu icon at the top-left, go to Developer > Clear UI Builder Cache. You can also try clearing your local browser cache.
Conclusion
Congratulations! 🎉 You've successfully added a custom icon to your record page! Now, you can easily view and navigate to related incident records, enhancing workflow efficiency
If you found this guide helpful, consider sharing it with your peers or teams looking to refine their UI Builder skills and enhance record page customization.
Keep an eye out for future tutorials where we'll explore even more advanced UI configurations and dynamic filtering techniques. Until then-happy building, stay innovative!
Check out the Next Experience Center of Excellence for more resources
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