Add icon on tab in workspace?

[Kiran Kumar 76]

can we add icon on record beside number 

Need to place a chat icon beside IMS number and this shall be blue when chat is active and change the color when chat has ended 

[Dibyaratnam]

Can you check this article https://www.servicenow.com/community/next-experience-articles/workspace-app-shell-ux-page-properties....

In chrome_tab property inside the Experience, if you will add the primaryRoute configuration, you might be able to do that.