Adding a scoped workspace to the Workspace menu in San Diego

Michael Storgaa
Tera Expert

Hi everyone,

We are about to embark on the San Diego journey, but as we have several workspaces made in scoped applications already, I am planning on how to migrate them into the Next Experience UI.

When following the guide https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/administer/navigation-and-ui/task/add-workspace-unified-navigation.html I seem to get in trouble, because it will at all times add a /now/ to the URL, which is wrong when it comes to my scoped applications workspaces, they are all in a /x/xxxx/ prefixed URL. Also the Unified navigation setup only allows 2 levels, but my workspaces sits at 3 /x/xxxx/my-workspace.

How can we achieve this?

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Hi Michael,

Are these workspaces Agent (legacy) or Configurable workspaces (created with the newer version of UIB introduced in Quebec)? The scope doesn't matter when it comes to the unified navigation/next exp ui, but only configurable workspaces can be shown within the unified navigation so if these are the older agent workspaces you've created within an app that won't be possible.

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10 REPLIES 10

Jesper Slot
Tera Guru

Same issue here.. also legacy agent workspace 😕