Next Experience UX Banner Announcement - Not visible issue

[Irene Kim]

Hi all,

I'm having an issue with Banner Announcement. 

I created and updated UX Banner Announcement and config, but the announcement isn't shown up at all.

It's working in Service Portal, but only in the instance it's not working.

Please help me out with this problem, you guys experts.

Thank you.

[Maik Skoddow · Accepted solution]

Hi

in the first screenshot I can see the "Active" checkbox is not marked. That way your announcement is not active and cannot be displayed!

Did you also check the following article: https://community.servicenow.com/community?id=community_article&sys_id=404288d3db390990da1999ead3961...

Maik

[Irene Kim]

Hi, thanks for your reply.

When I marked Active field as "True", still it doesn't work.

Also, I already read all through that posting as well..

What can I do try next..?

[Irene Kim]

Oh my days!

I just saw that I should map to "Unified Navigation" Banner Announcement Config.

Now it's working! Thanks!!:)

But, at this moment, I'm wondering that why it's not working and not visible when I create new config and map announcement to this new config?