Add Teams chat button for caller field for SOW incident form
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04-29-2025 10:27 PM
I want to add Teams chat icon after caller field in SOW incident form. However I add the same button in classic incident form but its not reflecting under SOW.
Appreciate any help!
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04-29-2025 10:39 PM
that icon is rendered using UI macro in classic and won't work directly in SOW form.
For workspace you can use the icon present on right side panel
check this
ServiceNow integrations with Microsoft Teams in Service Operations Workspace
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader