As a Knowledge Base Manager, I want access to a report on AI Search Assist usage data

narramounik
Tera Contributor

As a Knowledge Base Manager, I want access to a report on AI Search Assist usage data, so that I can identify frequently used KB articles and improve their content for better self-service support

key requirements

  • A report is available that provides insights into AI Search Assist usage data
    • How many articles were searched via AI search assist
    • How many were clicked
    • How many times users clicked on "Solves my issue"
  • The report can be accessed by authorized users with roles like Knowledge Base Managers or HR admins
    First we have installed the plugin 'sn_ais_admin_tools' we shouldn't achieve the detailed reporting on knowledge articles.

    Please give me a deep walk through this and share any reference documents or videos

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