What Is a URL Field Type?
A URL field type in ServiceNow is used to store website links and makes them clickable on forms and lists.
Common Problem
Sometimes, when users click a URL, it opens inside the ServiceNow instance instead of opening the external website.
Why This Happens
If a URL is entered without http:// or https://, ServiceNow treats it as an internal (relative) link.
Example:
Correct Way to Enter a URL
Always include the full protocol.
Correct:
Incorrect:
Key Note
🔹The URL field works correctly only when the full URL is provided.
🔹http:// or https:// tells ServiceNow that the link is external.
Conclusion
To make a URL field clickable and open the correct website, always enter the URL with http:// or https://.
This simple step prevents broken or incorrect links in ServiceNow.
