Can we set dashboards as home page by default in the Next Experience UI?

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markdesouza
Giga Guru

‎03-15-2024 03:16 PM

The default home page in the Next Experience is a landing page and I note that I can go to preferences > Display > current start page and set dashboards as my start page.  Is there some sys property that will display the current dashboards users have set for their home page by default in Next Experience?

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Klaus W Kuhl Br
Tera Guru

‎03-15-2024 03:48 PM

ServiceNow administrators can influence the default landing page for users in a couple of ways:

  1. User Preferences: The setting under Preferences > Display > Current Start Page that you mentioned is stored as a user preference. Administrators can script against the User Preference table (sys_user_preference) to set or modify these values for users, potentially guiding the default experience when they log in.

  2. System Properties: While there may not be a direct system property for setting dashboard views as the default for all users in the Next Experience, administrators can use system properties in conjunction with user preferences and roles to define default landing pages or redirect behaviors. This could involve scripting or the use of business rules to check for user roles and set appropriate default pages.

  3. Navigation and Branding: In the Next Experience, the navigation and landing experience can also be customized through the ServiceNow platform's navigation and branding settings, allowing administrators to set up specific experiences for different types of users. This doesn't directly set a dashboard as the start page but can influence the overall user experience.

  4. Widget or Portal Configuration: For more advanced customizations, such as automatically displaying certain dashboards based on user roles or other criteria, you might consider developing custom widgets or portal configurations. These can be programmed to check user attributes and display content accordingly.

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markdesouza
Giga Guru
In response to Klaus W Kuhl Br

‎03-15-2024 04:02 PM

Thanks Klaus,

When I requested a new PDI, the default page was a landing page.  However, I just turned on the toggle to enable Next Experience UI (glide.ui.polaris.on_off_user_pref_enabled = true) on our dev instance, I was happy to note that the default page was in fact the 

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