We are running CSM on Xanadu. We created a case type with its own x_case table, x_agent role and x_scoped_app. As part of this we created a customized CSM/FSM Configurable Workspace experience for the x_agent by creating landing page and list variants that are only displayed for their audience.
Everything is working as expected except for one thing. The agents cannot modify lists in My Lists once they create them. I know it is not a permissions issue because if the agent goes directly to sys_ux_my_lists they can modify the list directly, but if they attempt to use the list menu options nothing happens.
Everything works fine on the Default Lists variant which was duplicated to create the customized one for our x_agents. The events are on the X variant and the CRUD client script exists. No errors, just nothing happens.
I'd appreciate any help on what is missing on the variant List page.
