Change colour of playbook declarative actions

sachinbhasin11
Tera Guru

3 weeks ago

Hi Team,

 

trying to find out how can we change the color of playbook actions / buttons

 

I have tried to create a new theme of my preference using theme builder but it's not working affecting these buttons

 

See button below

 

sachinbhasin11_0-1767106244632.png

 

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2 REPLIES 2

Matthew_13
Mega Sage

3 weeks ago

Hi Sachin,

Playbook declarative action buttons are not theme-aware, so changes made via Theme Builder won’t affect them.

Those buttons are rendered using Now Design System (NDS) styles and their colors are hard-coded by ServiceNow to maintain consistency and accessibility across the platform.

At the moment, there’s no supported way to change the color of Playbook action buttons specifically.

You could technically override the CSS but it’s not recommnded since:

  • Playbooks run in managed UI components

  • CSS overrides are brittle and may break on upgrades

  • ServiceNow does not support this customization

If branding is a requirement, the usual options I have seen done are:

  • Adjust expectations and align with NDS standards

  • Raise an Enhancement Request with ServiceNow

  • Build a custom UI (UI Builder / Workspace component) instead of Playbooks if full visual control is needed

Answer: Its not possible via Theme Builder, and no supported approach today that I am aware of.

Hope that clarifies my Friend

 

@sachinbhasin11  - Please mark Accepted Solution and Thumbs Up if you find Helpful!!

Matthew_13
Mega Sage

2 weeks ago

@sachinbhasin11 - Hi friend hope this help - Please mark Accepted Solution if you found useful

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