Change Query in Data visualization component in Service Operation Workspace
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‎09-18-2023 11:46 PM
I want to change the query to fetch data in Data Visualization component of Donut type in Service Operation workspace. How can I do that ?
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‎09-19-2023 07:58 AM
You may need to be a bit more specific, but if you're talking about one of the data visualizations on the landing page in SOW, this article describes how to do that: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...
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‎09-19-2023 09:23 PM
Hey Brad, I guess you have deflected me to right spot. I want to change the data set for each donut. I made the change to "SowIncidentLandingPageUtils" as documented in the doc site but I do not see any change on the service operation workspace. Is there anything else we need to do to make the donuts reflect right count? see the two screenshots
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‎09-20-2023 12:36 PM
I came across this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1171848 . As per this it is an issue. As per per Work around in the article, I copied the entire script from "SowIncidentLandingPageUtilsSNC" to "SowIncidentLandingPageUtils". It did not work after that.
