Checklist similar to core ui

[User492770]

Hello,

is there tutorial or some quick trick how to utilize existing Checklist component, where user can create their own checklists (like in Core UI)?

There is Checklist component, which oob works until Save. After Save the added items dissapear. I'm aware the customized Checklist, which can be used in scenarios such as Major incident Accepted, the user would be presented a premade checklist. The requirement most often is however to enable users to create their own checklists while working on tickets.

[Dr Atul G- LNG]

Hi @User492770 

My experience say it is not a good practice, to allow users to create own checklist. Think the amount of data it will create and also in can be garbage data as well if user is not aware what need to add in checklist.

My thoughts say, the checklist should be standard and used in all incidents and answers on check list depend on nature of ticket.

[User492770]

Hello, that is a good argument, thanks! It would be great to know still the possibility to develop checklist that user can create and update, if nothing else for learning purposes. For the garbage data, there could be scheduled job for cleaning it.

[Dr Atul G- LNG]

Hi @User492770 

Sorry mate, not sure is it possible or not. My gut feeling say No but again experts can confirm.

For the garbage data, there could be scheduled job for cleaning it.

It is going to be cumbersome task , ask there is not way to identify that a data is garbage or not and in this case need to open each n every checklist and verify.

[User492770]

Thanks for bringing this up anyway! Its a good argument to think with customers. For the garbage data I'm thinking that it would be matter of business decision, for example checklist item data too old to be erased or something like that... If core ui users have gotten used to the functionality, its hard for them to give it up.