Clarification Needed: "Any User" in User Criteria

[Mohan Mallapu]

Hi ServiceNow Community,

I hope you're all doing well! I've been working on configuring User Criteria in ServiceNow, and I've come across the term "Any User". While I understand the basic concept, I'd like some clarification on its precise functionality.

Here's my question:

When setting up User Criteria in ServiceNow, utilizing "Any User" as a condition, does it encompass all users within the system, including those who are currently active, or does it specifically target only active users?

I'd appreciate it if anyone could shed some light on this and provide some insights or experiences you've had while using "Any User" in your configurations. Additionally, if you have any best practices or recommendations regarding the usage of "Any User" in User Criteria, I'd love to hear them!

Looking forward to the community's valuable input and discussions on this topic.

Thanks in advance!

Mohan Mallapu

[Dr Atul G- LNG]

Hi @Mohan Mallapu 

Sorry for delay in response, i was in K24 so did not get time. Its all user, but OOTB SN follow if user is active = True. 

[andyl_]

It is all users, including the Guest user, which doesn't require authentication. When you are setting up a new KB or KB article that you want only authenticated (internal and external) users to access, then you could set it as follows:

Can Read: Any User
Cannot Read: Guest User

If you set the Can Read as "Any User" and leave the Cannot Read blank, then that KB or article will be accessible to everyone, even if not authenticated. (It's the equivalent of public.)

Whatever you do, do not leave both Can Read and Cannot Read to be empty, as this is an insecure practice.