Interactions ticket in SOW is stuck on loading

[JaronS]

Hi all,

I have a UI Formatter created for Interactions so it's shows copy of all variables inputted by user. The UI Macro it's using is com_glideapp_questionset_default_question_editor. 

The variables show up within the Classic view, however when I try to load the same ticket in SOW, the page just keeps loading. Any suggestions on where I should investigate what's causing this to occur in SOW? The UI Formatter works just fine with Incident (both Classic view and SOW).

Any help is much appreciated. Thank you!

[Brad Tilton]

Jelly-based artifacts like ui macros, ui pages, and formatters should not render in a workspace. Could you provide more info with some screenshots? 

[JaronS]

Hi Brad!

Thanks for taking a look and responding.

 So we have an incident record producer that when submitted by the user, the variables will show on the ticket in both Classic and SOW views.

 - The Record producer

- SOW view

- Classic View

I'm using the same formatter macro (com_glideapp_questionset_default_question_editor) used for the incident within the interactions form. The variables appear in the classic view.

However when I try viewing the same ticket within SOW view, the page is stuck on loading forever.

 

Hope this helps clarify my issue more.