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Create New knowledge Form in Configurable Workspace

Martin Oben Abi
Tera Contributor

‎02-15-2024 02:05 AM

I have a requirement to customize the Create New knowledge Form in Configurable Workspace to have a specific view for a specific knowledge base?

 

Does anyone has experience with this?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 02:09 AM

Hi @Martin Oben Abi 

 

Go to Knowledge --> Create New -- and create a new article

Then go to view and change it to Workspace 

then go to form layout / design / builder to change.

LearnNGrowAtul_0-1707991749660.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Martin Oben Abi
Tera Contributor

‎02-15-2024 04:50 AM

Thank you very much @Dr Atul G- LNG. I did that but its showing some additional fields and the ui actions for the Create new Form are not visible.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Martin Oben Abi

‎02-15-2024 04:53 AM

Hi @Martin Oben Abi 

 

The UI action may be we need to check from UX and remove. Its tricky and painful. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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