Creating a change request from incident in SOW view.

[ankitsourav]

When creating a change request from incident in SOW view, some fields are getting populated from incident form like:
CI

description

short description 

priority

There is a client requirement in which they want to populate business_service field also from the incident record at the time of change creation.  How can we achieve this?

[Ankur Bawiskar]

@ankitsourav 

did you check the code which does the auto population?

you can enhance it to send 1 more field for auto population

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ankitsourav]

where is the code which does the auto population, I looked everywhere.

[Ankur Bawiskar]

@ankitsourav 

from where are you doing this? testing this?

share screenshot

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @ankitsourav 

Check the incident properties or UI Action / declarative UX Action and make the changes.