Hi everyone,
I'm working on a custom dashboard using widgets to display lists of cases in ServiceNow. I have set up widgets that, when clicked, change the state of certain parameters and filter the results of the list accordingly.
So far, I've successfully created a widget that displays the cases "Assigned to Me" — that part works as expected.
However, I'm struggling to configure widgets that should display:
Cases assigned to my assignment group
Cases that haven’t been updated in the last 10 days
I’ve tried using conditions like Updated → relative → before → 10 days ago, but they don’t seem to return the correct results and I wouldn't know how to add that to the parameter. Also, I’m unsure what the proper condition is to filter by the currently logged-in user's assignment group.
Has anyone done something similar? I'd appreciate any advice or example queries that worked for you.
Thanks in advance!
