Creating a change request from incident in SOW view.
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05-27-2025 05:05 AM
When creating a change request from incident in SOW view, some fields are getting populated from incident form like:
CI
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There is a client requirement in which they want to populate business_service field also from the incident record at the time of change creation. How can we achieve this?
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05-28-2025 01:36 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader