Creating a change request from incident in SOW view.

ankitsourav
Tera Contributor

When creating a change request from incident in SOW view, some fields are getting populated from incident form like:
CI

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There is a client requirement in which they want to populate business_service field also from the incident record at the time of change creation.  How can we achieve this?

ankitsourav_1-1748347448582.png

 

 



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@ankitsourav 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader