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Creating a change request from incident in SOW view.

ankitsourav
Tera Contributor

When creating a change request from incident in SOW view, some fields are getting populated from incident form like:
CI

description

short description 

priority

 

There is a client requirement in which they want to populate business_service field also from the incident record at the time of change creation.  How can we achieve this?

ankitsourav_1-1748347448582.png

 

 



10 REPLIES 10

@ankitsourav 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader