CSM/FSM configurable workspace contextual sidebar actions

OmniaM
Tera Contributor

I'm trying to know where can i find these icons as i'm searching the UX Screen collections table also this table sys_ux_app_route  but i can't find them so where can i find them? this from my PDI

As you see the name of the component in the workspace is without any number as i renamed all the components in this table sys_ux_app_route by adding number to each component.

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1 ACCEPTED SOLUTION

Satoshi Abe
Mega Sage

@OmniaM 

you can change contextual side panel display.

Display the form ribbon and form header secondary values in the Contextual side panel

https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

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5 REPLIES 5

Community Alums
Not applicable

Hi @OmniaM ,

Response template configuration is what is treated as Email Template.