CSM/FSM configurable workspace contextual sidebar actions

[OmniaM]

I'm trying to know where can i find these icons as i'm searching the UX Screen collections table also this table sys_ux_app_route  but i can't find them so where can i find them? this from my PDI

As you see the name of the component in the workspace is without any number as i renamed all the components in this table sys_ux_app_route by adding number to each component.

[Satoshi Abe · Accepted solution]

@OmniaM 

you can change contextual side panel display.

Display the form ribbon and form header secondary values in the Contextual side panel

https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

[OmniaM]

This works for the ribbon and record information but i'm still having an issue with the Email Template as after i created a UX App Route in the Email Template UX Screen it appears but when i click on it it doesn't do anything so can you help on this !

[Community Alums]

Hi @OmniaM ,

Please refer to the solution mentioned in this thread by using the sys_ux_page_property, : https://www.servicenow.com/community/csm-forum/response-templates-for-csm-configurable-workspace/td-...

[OmniaM]

Hi @Community Alums ,

This works for the Response Template but not for the Email Template , i see this Compose Email & Email Templates missing from CSM C... - ServiceNow Community but i'm not sure if there's any another way to configure this as it's working on my PDI but i didn't get the component from pdi.