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11-02-2022 08:26 AM - edited 11-02-2022 08:27 AM
Hi,
I created new Experience via App Engine Studio so I have my own Configurable Workspace which I can further customize.
Question:
How to add Advanced Work Assignment (as same as it is present in OOB CSM/FSM Configurable Workspace)?
When I take a look on CSM/FSM Configurable Workspace in UI Builder, I can see that there are Inbox and Ongoing pages but it is not possible (at least I did not find how) to configure them (the components that are contained there are not available for adding) the same way in UI Builder for my custom Workspace.
I tried to "copy" the backend configuration of Inbox/Inbox Empty and Ongoing/Ongoing Empty pages, but it was not working. Something must be missing somewhere...
Any advice will be well appreciated.
Thanks.
Jan
Solved! Go to Solution.
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11-03-2022 05:46 AM
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11-03-2022 11:08 PM
Hi ,
I am also facing issue in active chat part it is not visible when chat is intiated.
Kindly provide more information on Agent chat shell , How to configure it.
Thanks,
Megha
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11-24-2022 01:40 AM
Hi,
I created step-by-step tutorial for this.
Enjoy.
Jan
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12-12-2022 11:21 PM
Hi,
Thanks for adding above link it is very helpful, I have a query on Ongoing pages ,What is the use of Ongoing and Ongoing Empty pages you mentioned above.
Thanks,
megha
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06-14-2024 06:26 PM
Does the Agent Chat Shell work with an extended interaction table?