Customizations not being applied to the Service Operations Workspace

[POC Instance]

Hi Community,

I'm trying to change the incident card shown on the Service Operations Workspace, basically I only want to hide Resolved incident cards. I found a documentation which suggested to change the UX Client Script Include - SowIncidentLandingPageUtils, here is the ss where I modified the query condition for incident to not show resolved incident.

and post changing, the functionality is working but only onchange and not onload.

E.g. here when I load the SOW it looks like this with the filter conditions on My Work tab:

Now if I switch to My team's work tab and then switch back to My work tab all the changes get applied

I'm able to see only non resolved incident cards and also all the filters are applied. 

But I want to this to work every time the user loads or changes anything. Any suggestions?

Thanks in advance!!

[POC Instance]

Thanks for the update

[mush · Accepted solution]

Reply from SN is that their Dev team have fixed the issue in version 4.0.0 of SOW ITSM. However, you'll need to be on Vancouver patch 3 to be able to upgrade to this version and we're still on Utah here so I can't confirm yet if this works for me.

Link to the application on the store:

https://store.servicenow.com/sn_appstore_store.do#!/store/application/d60ef8120c627010f877468eabd976...

[Ankit Rawat]

Hi ,

@Dr Atul G- LNG @Sandeep Rajput @Ankur Bawiskar 

Any suggestions?

[Dr Atul G- LNG]

Hi @POC Instance 

Sorry, mate I have no information on same. 

[Tai Vu]

Hi @POC Instance 

It depends on the Events triggered and the Client Scripts executed during operations.

You can give this a try.

Cheers,

Tai Vu